We are currently only available online, however, if you live within the HRM area we offer free curb side pick up or delivery for an additional $5.00.
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Our products are handmade in Canada but sourced from around the world.
Yes
Most of our products are vegan certified, please check the category section of the product you are interested in to confirm.
Our products are safe for all hair and skin types, be sure to check each products description for disclaimers and warnings pertaining to use.
The ingredients can be found on the back of the packing as well as in the description page of each product.
Our bottles and jars are 100% recyclable.
Yes, we currently ship within Canada and the United States and are looking to add other countries very soon!.
Yes, we do ship to P.O. Boxes.
Orders shipped outside of Canada may be subject to additional fees and customs inspections. In the event that additional charges are applied whether taxes, brokerage fees, customs fees etc., it is the sole responsibility of the purchaser to pay these fees. Natural Butter Bar Cosmetics cannot be held accountable for import laws, nor are we responsible for additional fees applied to orders as a result of duties and taxes.
Please review our Return Policy here
We accept Visa, MasterCard, American Express, JCB, and Discover. We do not accept CODs, personal checks, or money orders. The charge on your credit card statement will reflect a charge from SQ*NATURAL BUTTER BAR or paypal.com
We are required by law to collect provincial/state sales tax.
Orders shipped outside of Canada may be subject to additional fees and customs inspections. In the event that additional charges are applied whether taxes, brokerage fees, customs fees etc., it is the sole responsibility of the purchaser to pay these fees. Natural Butter Bar Cosmetics cannot be held accountable for import laws, nor are we responsible for additional fees applied to orders as a result of duties and taxes.
Please review our Shipping Policy here
Please contact [email protected] and provide the details of your purchase.
Contact [email protected] immediately. In some cases, we may be able to make changes if your order hasn’t already been processed.
We will send the tracking number (if applicable) as soon as your order ships so you can check the status and see when your order will arrive.
Our customer’s satisfaction is a top priority for us here at Natural Butter Bar, if for any reason you wish to return a product, please contact us via email at [email protected] to receive a return authorization as well as further instructions. We will be happy to accept returns of most new, unused items in their original condition within 30 days of delivery.
To register and create your Account please use the Account icon in the upper right hand corner of any page of the Site (next to the Search icon)
If you are having difficulty placing an order online, experiencing other problems with the website, or have any questions that are not answered here, submit a ticket under contact on our website or email us at [email protected].
We aim to respond to all emails within 48 business hours. Please note that this timeframe may be extended during and immediately after launches or holidays.
If an item you receive is defective or damaged. We will be happy to exchange it for the same item, please contact us via email at [email protected].
Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. We use state of the art SSL (secure sockets layer) encryption to ensure that all sensitive communications on our website occur through a secure channel using data encryption. View the Privacy Policy here. Natural Butter Bar does not store credit card information on our site.
