FAQs
Our goal is to make natural hair and skincare simple, enjoyable, and accessible. If you don't find your answer below, we're always happy to help through our Contact Us page.
Products
What makes Natural Butter Bar different?
Our products are handcrafted in Canada using thoughtfully selected natural ingredients. We believe great hair and skincare begin with quality ingredients, simple routines, and products made with care.
Are your products made in Canada?
Yes. Every product is handcrafted in Canada using ingredients sourced from trusted suppliers around the world.
Are your products natural?
We use naturally derived butters, carrier oils, botanical ingredients and essential oils. Visit each product page for complete ingredient information.
Are your products cruelty-free?
Yes. We never test our finished products on animals.
Are your products vegan?
Many of our products are vegan. Please review each product page for specific ingredient information.
Who can use your products?
Our products are suitable for a wide variety of hair textures and skin types. If you have sensitive skin or allergies, review the ingredients and perform a patch test before first use.
Why do products sometimes vary in colour or scent?
Natural ingredients can vary slightly from harvest to harvest. These natural variations do not affect quality or performance.
Why did my butter melt?
Natural butters soften in warm temperatures. Allow the product to cool or refrigerate briefly. The texture may change slightly, but the nourishing benefits remain the same.
How should I store my products?
Store products in a cool, dry place away from direct sunlight and excessive heat with lids tightly closed.
Can I build a complete routine?
Absolutely. Our butters, oils, aloe vera gels and essential oils are designed to complement one another. If you need help, book a Hair & Skin Consultation.
Orders
How do I place an order?
Browse our online store, add products to your cart and complete checkout securely.
Can I change or cancel my order?
If your order hasn't shipped yet, Contact Us as soon as possible and we'll do our best to help.
What payment methods do you accept?
We accept the secure payment methods available during checkout.
Shipping & Pickup
Where do you ship?
We currently ship throughout Canada and the United States.
How long does shipping take?
Orders are generally processed within 1–3 business days. Delivery times vary depending on your location. Please review our Shipping Policy for complete details.
Do you offer local pickup?
Yes. Once your order is ready you'll receive an email with instructions to schedule your pickup appointment.
Will I receive tracking?
Yes, where available, tracking information will be emailed once your order ships.
Returns & Refunds
Can I return my order?
For hygiene reasons, opened personal care products generally cannot be returned. Please see our Returns, Refunds & Exchanges Policy.
What if my order arrives damaged?
Please Contact Us within 7 days of delivery with photos of the product and packaging.
Hair & Skin Consultations
What is a consultation?
A personalized one-on-one session where we recommend products based on your hair type, skin concerns and goals.
Who should book one?
Anyone who wants confidence choosing products or creating an effective natural routine.
What will I receive?
You'll receive tailored product recommendations and practical guidance for your routine.
How do I book?
Visit our Book a Consultation page to schedule your appointment.
Wholesale
Do you offer wholesale?
Yes. We love partnering with retailers that share our passion for natural hair and skincare.
How do I apply?
Complete our Wholesale Inquiry form and we'll be in touch.