Privacy policy
Effective Date: July 2026
Last Updated: August 2026
Introduction
At Natural Butter Bar, we believe that trust is just as important as the products we create. We are committed to protecting your privacy and being transparent about how we collect, use, store, and share your personal information. By visiting our website, making a purchase, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.
Shopify Platform
Our online store is powered by Shopify. As our ecommerce platform, Shopify processes certain personal information on our behalf to help operate our website, securely process transactions, manage orders, improve the shopping experience, prevent fraud and provide related ecommerce services. Shopify may also process certain information in accordance with its own privacy practices, and we encourage customers to review Shopify's Privacy Policy for more detail.
Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:
- Contact details, such as your name, billing and shipping address, phone number, and email address.
- Payment information, such as your payment card details and transaction history (processed securely through Shopify; we do not store full card numbers ourselves).
- Account information, such as your username, password, and preferences, if you create an account.
- Order and transaction details, such as items you view, purchase, return, or exchange.
- Communications, such as messages you send our customer support team.
- Device and usage information, such as your IP address, browser type, and how you interact with our website, often collected automatically through cookies and similar technologies.
Sources of Personal Information
Depending on how you interact with us, we may collect personal information directly from you, automatically through your use of our website, from trusted service providers who support our business, including Shopify, and from third-party services where you have chosen to interact with us.
How We Use Your Information
We use personal information to process orders, provide customer support, improve our website and services, personalize your shopping experience, communicate with you, prevent fraud, and comply with legal obligations.
How We Share Your Information
We may share personal information with:
- Shopify and other trusted service providers who help us run our business, such as payment processors, shipping carriers, and customer support tools.
- Marketing and advertising partners, to help us reach customers with relevant offers, always in line with your communication preferences.
- Professional advisors or authorities, where necessary to comply with the law or protect our rights.
We do not sell your personal information for money.
Business Transfers
If Natural Butter Bar undergoes a merger, acquisition, restructuring, financing, or sale of all or part of its business, personal information may be transferred as part of that transaction, subject to applicable privacy laws.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. Access is limited to individuals and trusted service providers who require it to perform legitimate business functions.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
Data Retention
How long we retain your personal information depends on a number of factors, such as whether we need the information to maintain your account, to provide you with our products and services, to comply with legal obligations, to resolve disputes, or to enforce our applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.
- Right to access or know. You may have a right to request access to the personal information we hold about you.
- Right to delete. You may have a right to request that we delete personal information we maintain about you.
- Right to correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right to portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to opt out of sharing for targeted advertising. Depending on where you reside, you may have a right to direct us not to share information about you for purposes considered to be targeted advertising under applicable privacy laws. You can exercise this choice on our Your Privacy Choices page.
- Managing communication preferences. We may send you promotional emails, and you may opt out at any time using the unsubscribe link in our emails. If you opt out, we may still send you non-promotional messages about your account or your orders.
If you reside in the United Kingdom or the European Economic Area, and subject to exceptions and limitations provided by local law, you may also have the right to object to or request restriction of our processing of your personal information for certain purposes, and the right to withdraw your consent where we rely on consent to process your personal information. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.
You may exercise any of these rights by contacting us using the details set out below. We will not discriminate against you for exercising any of these rights. In accordance with applicable laws, you may designate an authorized agent to make a request on your behalf; before accepting such a request we will require proof that you have authorized the agent to act for you, and we may need to verify your identity directly with you. We will respond to your request within the timeframe required by applicable law.
Identity Verification
To protect your privacy, we may request information reasonably necessary to verify your identity before responding to certain requests regarding your personal information.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country that has been determined to provide an adequate level of protection.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our website is intended for a general audience and is not directed toward children under 16. If we become aware that we have unintentionally collected personal information from a child without appropriate consent where required, we will take reasonable steps to delete that information.
Complaints
If you have concerns about how we handle your personal information, we encourage you to contact our Privacy Officer so we can work with you to resolve the matter. Where applicable, you may also have the right to contact the appropriate privacy regulator.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the revised policy on this website and update the Last Updated date above.
Relationship to Our Terms of Service
If there is a conflict between this Privacy Policy and our Terms of Service regarding the collection, use, or disclosure of your personal information, this Privacy Policy will control.
Privacy Questions
Attention: Privacy Officer
Natural Butter Bar Cosmetics
Email: info@naturalbutterbar.com
Website: www.naturalbutterbar.com
Our Privacy Commitment
We believe trust is earned. We are committed to handling your personal information responsibly, transparently, and with respect.