Shipping policy
Effective Date: July 2026
Last Updated: July 2026
Processing & Shipping
Orders are processed within our published processing timeframe. Shipping estimates begin after your order has been processed and handed to the carrier.
Shipping Address Verification
To help ensure successful delivery, we may contact you to verify your shipping information if an address appears incomplete, inconsistent, or undeliverable. This may delay order processing until we receive confirmation.
Natural Product Variations During Shipping
Because our products are made with natural ingredients, they may soften, melt, harden, or change texture during transit, particularly during periods of extreme heat or cold. In most cases, these temporary changes do not affect the safety, quality, or effectiveness of the product. Please refer to our product care instructions or contact us if you have questions.
Seasonal Shipping Notice
During periods of extreme summer or winter temperatures, we encourage customers to monitor tracking information and bring packages indoors promptly after delivery whenever possible. This helps preserve product quality and minimize prolonged exposure to heat or freezing conditions.
Unclaimed Packages
If a shipment is returned because it was unclaimed or not collected within the carrier's required timeframe, additional shipping charges may apply before the order can be resent.
Shipping Restrictions
Certain products may be unavailable for shipment to specific destinations due to applicable laws, carrier restrictions, or customs requirements.
Scheduled Local Pickup
Once your order is ready, you will receive a confirmation email with the pickup location and instructions to schedule a convenient pickup date and time. All local pickups are by appointment only. Please call or text using the information provided in your pickup notification to arrange your pickup. If you anticipate a delay in collecting your order after receiving your notification, simply let us know and we will be happy to work with you to arrange a suitable pickup time. For security purposes, we may request your order confirmation or valid identification before releasing your order.
Shipping Questions
If you have any questions about shipping, delivery, local pickup, or your order status, please contact us at info@naturalbutterbar.com. We are always happy to help.