Refund policy

Effective Date: July 2026
Last Updated: July 2026

Our Commitment

We want you to love every purchase you make. If something isn't right, we'll work with you to find a fair and reasonable solution.

Proof of Purchase

To help us process your request efficiently, we may ask for your order number, receipt, or other reasonable proof of purchase.

Non-Returnable Personal Care Products

For hygiene, health, product safety, and product integrity reasons, certain personal care products that have been opened or used cannot be returned unless they arrived damaged, defective, or were supplied in error.

Original Condition

Where a return is accepted, products should be returned in their original condition and free from tampering, excessive wear, or alteration beyond what is reasonably necessary to identify a manufacturing issue.

Product Concern Documentation

Depending on the nature of the concern, we may request photographs of the product, packaging, shipping label, batch information, or other relevant details to help us fairly assess the issue and determine the most appropriate resolution.

Partial Refunds

Where only part of an order qualifies for a refund, any approved refund will apply only to the eligible product(s).

Return Processing

Once an approved return is received, we aim to inspect returned items within approximately five business days, although this timeframe may vary during busy periods. Approved refunds will then be processed using the original payment method where applicable.

Sustainability

Because we strive to reduce unnecessary waste, returned personal care products generally cannot be restocked or resold once opened.

Returns & Refund Questions

If you have questions about returns, exchanges, refunds, or a product concern, please contact us at info@naturalbutterbar.com. We're happy to help.